Hotel Le Cret, Les Deux Alpes
Terms and Conditions
The prices given are expressed in Euros and include VAT. Prices do not include holiday tax (Tax de Sejour), or holiday extras. We reserve the right to make price modifications at any given time. The price indicated at the time of reservation will not change.
The amount due at the time of reservation is dependant on the arrival date:
Arrival date in less than 30 days:
the total amount must be paid in full on booking.
Arrival date more than 30 days: 30% to be paid at the time of reservation. 70% to be paid 1 month before arrival. The customer can also choose to pay the total amount at the time of reservation.
Clients are required to pay using credit or debit card over the phone, or by sending a cheque. The following cards are accepted: Visa, Mastercard, Switch / Maestro, CB (French bank card).
Alternatively a bank transfer is possible, banks details provided on request.
3 Holiday Taxes:
Holiday Taxes (Taxe de Sejour) are not included in the price.
The rates are fixed by the local council.
It has been set by the council at 0.50 euro per person per night.
The tax is collected together with your payment and paid to the council.
4 Reservation changes made by the client :
If the client wishes to modify his reservation after it has been confirmed, we do all we can to fullfill the request. The client must request the modification by post or email, no later than 31 days before the arrival date.
5 Cancellation conditions :
More than 60 days before arrival: the 30% deposit will be returned minus a €33 administration charge.
Between 60 and 31 days before arrival: the 30% deposit will be retained
Between 30 and 21 days before arrival: 45% of the total cost of the holiday will be retained.
Between 20 and 8 days before arrival: 60% of total cost of holiday will be retained.
Between 7 and 4 days before arrival: 90% of total cost of holiday will be retained.
3 days or less before departure: full cost of holiday will be retained.
6 Termination of stay :
The client is not entitled to any reimbursement if he interrupts his holiday, regardless of reason (including strike, medical needs etc). Any unused service will not be refunded.
7 Arrival and departure times:
Rooms are available from 4pm on arrival day. On the day of departure they must be vacated by 10am, otherwise the client will be invoiced for an extra day. In the case of a late arrival (after 10pm), the client must notify the hotel reception by telephone.
The hotel are not responsible for the damage to or theft of personal belongings within the hotel or in related areas (including ski lockers). Similarly, no responsibility is accepted should injury or death occur as a result of the practice of a sport or any other activity organised locally. We are not responsible should unforseen circumstances upset or interupt your holiday or prevent it taking place.
Children under 18 are the unique responsibility of their parent or guardian for the duration of their stay and children should not be left unattended in the hotel.
Clients shall not enter any area marked "personnel only".
9 Complaints:Any complaint must be brought immediately to the attention of the manager or assistant manager so that it can be resolved as soon as possible. If it cannot be resolved immediately the client must notify us in writing within 28 days of his departure date, with details of the complaint. The client is not entitled to any indemnity should any urgent repairs have to be carried out within his accommodation during his stay .